Carriers must comply with applicable Federal civil rights laws and may not discriminate on the basis of race, color, national origin, age, disability, or sex. Carriers may not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Carriers must:
If you believe that a Carrier has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Carrier's Civil Rights Coordinator.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.